Return Policy

Last Updated: November 12, 2025

At Quefzunshun, we orchestrate nature's ephemeral poetry with precision and care, creating floral symphonies that bring moments of transcendence to the rhythm of everyday life. Just as each bloom unfolds according to its own sacred timing, we recognize that the journey of our arrangements from our hands to yours sometimes requires recalibration. This return policy serves as our covenant—a promise of quality and commitment to your complete satisfaction.

1. Our Quality Promise

Each arrangement that leaves our atelier undergoes meticulous curation, with every stem selected at the zenith of its vitality. We stand behind our creations with unwavering confidence, embracing the responsibility of translating your emotions into botanical artistry. When our flowers arrive at your threshold, they should manifest the vision we've shared—vibrant messengers of sentiment, impeccably composed and radiating freshness.

2. Fresh Flower Returns

Nature's tender gifts—cut flowers and living arrangements—embody time's most beautiful paradox: exquisite yet fleeting. Their ephemeral nature requires special consideration:

Reporting Timeline

The clockwork of freshness demands swift communication. To honor your concerns about fresh floral arrangements, we require notification within 24 hours of delivery. This temporal window allows us to address nature's variations with appropriate urgency.

Documentation

To help us understand any disharmony between expectation and reality, we ask for visual testimony—photographs that capture the arrangement's condition upon arrival. These digital impressions become our window into your experience, allowing us to calibrate our response with precision.

Resolution Pathways

Upon receiving your concerns about fresh arrangements, we offer three harmonious resolutions:

• Recomposition: A replacement arrangement, crafted anew with our heightened awareness of your expectations
• Transformation: Store credit equivalent to the original composition, allowing future floral dialogues
• Restoration: A partial refund, reflecting both your experience and the perishable nature of our art

3. Non-Perishable Product Returns

For the enduring elements of our collection—vases, planters, gift items, and botanical accessories—we extend a more generous temporal window:

Return Eligibility

Non-perishable items may begin their return journey within 14 days of their arrival at your sanctuary, provided they remain in their original, unblemished state—unworn by use, unmarked by time, and complete with all attendant elements.

Return Process Choreography

To initiate the return ballet for non-perishable items:

1. Contact our atelier through our digital portal or voice connection
2. Await our return authorization—a digital passport for your item's journey back
3. Carefully envelop the item in protective materials, preserving its pristine condition
4. Return the item via a trackable courier service, recording the narrative of its return

Refund Orchestration

Upon the prodigal return of non-perishable items to our sanctuary, and following our quality inspection ritual, we will initiate the refund choreography through your original payment method. This financial restoration may require 5-10 business days to manifest, depending on your financial institution's rhythms.

4. Custom and Special Order Returns

Bespoke creations—arrangements tailored to your unique vision through our consultation alchemy—represent our highest artistry but follow different harmonic rules:

Custom Fresh Arrangements

Custom fresh floral compositions honor our standard fresh flower policies, with evaluation based on the written symphony we composed together during consultation—the expectations, color harmonies, and structural elements agreed upon.

Event and Wedding Floristry

The sacred poetry of matrimonial and event floristry follows unique patterns:

• Deposits for event flora are non-refundable, as they secure both our creative bandwidth and seasonal blooms
• Cancellations more than 60 days before the event allow 50% transformation of the remaining balance into store credit
• Changes to floral visions must be communicated at least 21 days before the event to be fully realized

5. Delivery Concerns

The journey of your arrangements through time and space occasionally encounters unexpected rhythms:

Delivery Timing

While we choreograph delivery with careful precision, we acknowledge that external forces—nature's caprices, urban rhythms, building access variations—may influence arrival times. Our delivery window extends across the specified day, with specific hourly requests honored as suggestions rather than guarantees.

Absent Recipients

When the intended recipient is absent from the delivery landscape, our couriers follow a careful protocol:

• For residential deliveries: Arrangements may be left with neighbors, in designated safe spaces, or returned to our atelier for redelivery
• For business deliveries: Arrangements will be entrusted to reception guardians or returned if access is impossible

Additional delivery journeys may incur supplementary choreography fees.

6. Contact Our Atelier

For any questions about our return symphony or to initiate a conversation about your experience, please reach out through any of these pathways:

Quefzunshun
220 Portage Ave, Winnipeg, MB R3C 0A5, Canada
Email: info@quefzunshun.website
Phone: +1 204-555-0482